Mystery shopping

Mystery Shopping Surveys

We have a wealth of experience in mystery shopping surveys in all aspects of retailing. A Mystery shopping programme is a unique way of collecting customer feedback as well as measuring your customer service operations.

The questionnaire would be developed in conjunction with your current operational and brand standards to ensure that the measurement reflects the company’s key performance indicators.

Our key products include GuestView™ and Looking Glass™ however we are also able to develop bespoke solutions for your needs. As well as paper based presentation we also offer a web-based format which provides live data and allows all levels within the organisation to access appropriate visit reports using a dynamic reporting function.

Interested in how we can help you or to find out more, contact us now, or phone us on 01273 684714.

© 2012 Business Blueprints Ltd. Market Research Consultants specialising in shopping centre & restaurant market research & surveys.

“As a result of BBL’s work we have made tangible and significant improvements for our guests.”

Nina Crump, Marketing Manager, Spur Steak and Grill